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Service Advisor Warren MI

From Automotive Retailing Today... Job Definition A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations.

Aerotek
(586) 582-3100
12200 E 13 Mile Rd Ste 210
Warren, MI
 
Adecco Employment Services
(586) 778-6140
23880 Schoenherr Rd
Warren, MI
 
Selectremedy
(586) 778-4600
26840 Groesbeck Hwy
Warren, MI
 
Integra Engineering
(586) 365-2393
2122 15 Mile
Warren, MI
 
Substitute Teachers Unlimited
(586) 582-0874
30500 Van Dyke Ave
Warren, MI
 
Progressive Personnel
(586) 778-4600
26840 Groesbeck Hwy
Warren, MI
 
Job Center
(586) 773-1770
26138 Schoenherr Rd
Warren, MI
 
Genius Solutions Management Concepts
(586) 558-9440
5504 E 12 Mile Rd
Warren, MI
 
Med Staff Plus
(586) 558-9910
27190 Dequindre Rd
Warren, MI
 
Select Staffing
(586) 268-3255
5639 E 13 Mile Rd
Warren, MI
 

Service Advisor

From Automotive Retailing Today...

Job Definition

A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations.

A service advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand.

As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.

Job Duties

The duties of a service advisor include:

  • Greeting customers, scheduling service appointments and receiving vehicle information.
  • Listening to requests of the service desired and clearly explaining information on the repair order.
  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
  • Estimating the cost and time needed to do the repair, taking into account the customer's schedule.
  • Handling customer complaints and maintaining high customer satisfaction standards.
  • Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

Job Requirements

Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors. Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.

Service advisors must possess strong communication skills to deal with customers, employees and vendors.

People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.

Education Requirements

Most employers regard the successful completion of a National Automotive Technicians Education Foundation (NATEF) certified technical training program in automotive technology at a high school or at a community college as the best preparation for any service position.

Focusing on the following coursework may be useful to those seeking a career in automotive service: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills.

Career Path

With the right amount of experience, service advisors may advance to managerial positions, such as service manager and service director.

Salary Range

The average annual earnings of service advisors are approximately $39,000 to $58,000. Earnings vary depending on experience, and the dealer's geographic location and size.

Please click here for more information about average salaries.

Benefits

Benefits vary by employer, but most dealerships offer on site training, health insurance, retirement plans, and other benefit options. Talk with the specific dealer human resource manager about benefit packages.

Physical Demands

Working in the automotive industry can be physically demanding. Certain positions require employees to spend most of their workday on their feet and to carry heavy and awkwardly sized items. A reasonable level of physical fitness and flexibility is beneficial.

Find out more at CareerVoyages.gov