Home Builder Customer Satisfaction Study Grand Rapids MI

If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails.

Bob's Complete Construction, Inc.
(616) 821-3243
6095 28th Street SE
Grand Rapids, MI
Services
Remodeling, Repair, Handyman

Industry Auctions LLC
(616) 828-0588
1837 Winterwind Drive SW
Byron Center, MI
Services
stone merchants

Petra Cast Stone
(616) 308-8495
5220 13 Mile Road NE
Rockford, MI
 
Clark Foundation Co
(517) 322-0370
6851 Millett Highway
Lansing, MI

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B & B Services
(517) 937-4823
5260 Springbrook Rd.
Jackson, MI
 
Decker Construction
(616) 554-8800
4345 44th St.
Grand Rapids, MI
 
Four Seasons Contracting
(616) 677-5020
11759 24th Ave.
Marne, MI
 
Westside Waterproofing
(616) 895-5908
5974 Polk
Hudsonville, MI
 
E-Z Mobile Home Movers
(616) 527-9263
3590 S. State Rd.
Ionia, MI
 
John's Cement
(248) 202-6274
1151 Marjorie St.
Milford, MI
 
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Home Builder Customer Satisfaction Study

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If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails. And, let's face it, given a choice, most of us prefer to buy brand new. But there's nothing as devastating as signing on the dotted line, investing your life's savings (and what you can borrow from the bank) and running into obstacle after obstacle with your chosen builder. Do any of the following problems sound familiar?

  • The builder's warranty is vague or doesn't cover exactly what goes wrong with your home construction.

  • Customer service is spotty at best, insufficient or unhelpful, and phone calls aren't returned promptly.

  • Your construction manager has an attitude, is unresponsive, or perhaps is easy-going, but nothing gets done to your satisfaction or expectation.

  • The builder's sales staff is distracted, disorganized, and unavailable, and there's absolutely no follow up.

  • Your home readiness date is constantly pushed back by unanticipated delays.

In fact, these cover the top five issues in the most critical areas of customer satisfaction with new-home builders, according to the J.D. Power and Associates 2007 New-Home Builder Customer Satisfaction Study,SM now in its 11th year. The study, which ranks builders in 34 separate housing markets across the U.S., is based on responses from 50,399 buyers of newly-built, single-family homes after they've lived in their homes from 4-18 months, on average. The typical buyer reports about 13 problems with their new home"mostly construction problems like landscaping, quality and finish of kitchen cabinets, or heating and air conditioning. While the problems reported vary by market, they have decreased by 7 percent over last year's study.

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